Shipping Policy

Big Dog Tackle carefully packages every order using appropriate packing materials to help ensure your items arrive safely. All orders are shipped with a trackable shipping service through USPS, UPS, or FedEx.

Once an order has been transferred to the shipping carrier, Big Dog Tackle is not responsible for packages that are lost, stolen, delayed, or damaged during transit. We will gladly assist customers with locating shipment information, but all shipping claims must be filed with the shipping carrier or Route, if purchased.

Route Package Protection (Recommended)

We strongly recommend adding Route Package Protection during checkout. Route is an optional shipping protection service that helps safeguard your order against loss, theft, and damage during transit. The cost of Route Package Protection will be displayed at checkout before you complete your purchase.

*Important: Reports have shown an increase in package theft and delivery-related claims involving USPS, UPS, and FedEx. For added peace of mind, we highly recommend purchasing Route Package Protection to provide additional coverage for your shipment.

 

Due to state law restrictions, we cannot ship the following lead weights, jigs, or sinkers to the following states:

  • New York - Lead sinkers 1/2 ounce or less
  • Maine - Lead sinkers either 1 ounce or less, or less than 2 1/2 inches
  • New Hampshire - Lead sinkers 1 ounce or less, or lead jigs less than 1 inch in length;
  • Vermont - Lead sinkers 1/2 ounce or less
  • Massachusetts - Lead sinkers 1 ounce or less, or lead jigs less than 1 ounce

If an order shipping to one of these states contains a restricted item, we cannot ship it. If you have that item in your cart, please remove it or select a shipping address where the item is not restricted.

Our Shipping Policy
We currently ship within the contiguous 48 United States. Shipping costs are automatically calculated at checkout based on your order's size, weight, and destination.
Most domestic orders over $200 qualify for FREE shipping. Exclusions apply to fishing rods, combos, and other oversized or bulky items, which may require additional shipping and handling charges due to their size and packaging requirements.

Order Processing

Please allow 1–3 business days for order processing on all domestic orders.

Orders placed before 12:00 PM (ET), Monday through Friday, are typically processed and shipped the same business day. Orders placed after 12:00 PM, on weekends, or on holidays will be processed on the next business day.

If processing your order is expected to take longer than 3 business days, our Customer Service team will notify you using the email address or phone number provided with your order.

Shipping Method

All orders are shipped via USPS, UPS, or FedEx, depending on the size, weight, and destination of your order.

  • Standard delivery: Most orders arrive within 2–5 business days, depending on your location.
  • Oversized packages: Delivery may take 2–7 business days.
  • USPS First-Class Mail® and Priority Mail®: Typically arrive within 1–3 business days.

Please note that USPS, UPS, and FedEx delivery timeframes are estimates and are not guaranteed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package's progress.

Shipping Costs

FREE Shipping is available on domestic orders of $200 or more, excluding rods, combos, and oversized items. No promo code is required.

Oversized Items: Rods, combos, and other oversized products are subject to a $25 oversized packaging fee to cover the additional materials and handling required for safe shipment.

Shipping Insurance: Both paid and free shipping include up to $100 of carrier-provided insurance through the shipping carrier (USPS, UPS, or FedEx). If a package is lost or damaged, the recipient must file the claim directly with the carrier using their website.

Free In-Store Pickup: Choose Local Pickup at checkout to pick up your order at our store at no additional charge.

Gift Cards: There are no shipping or handling fees for the purchase of gift cards.

Shipping Insurance

All orders shipped via USPS, UPS, or FedEx include up to $100 of carrier-provided shipping insurance, whether your order qualifies for free shipping or paid shipping.

For added peace of mind, we highly recommend selecting Route Package Protection during checkout.

What is Route Package Protection?

Route is a shipping protection service that provides coverage for packages that are lost, stolen, or damaged in transit.

If your claim is approved, Route covers:

  • The order subtotal
  • Shipping costs
  • Taxes
  • The Route protection premium

Please note that customs duties and import fees are not covered by Route.

For complete coverage details and claim information, please visit the Route Help Center here.

What to do if your package was Damaged, Lost, or Stolen.

We are Here to Help!
If You Purchased Route Package Protection:

If you added Route Package Protection to your order at checkout, please submit your claim directly through Route. Their team handles all claims for lost, stolen, or damaged packages.

Visit the Route Claims Portal to file a claim: https://claims.route.com/

If you DID NOT PURCHASE SHIPPING INSURANCE

All shipments sent via USPS, UPS, or FedEx include up to $100 of carrier-provided insurance, regardless of whether your order qualified for free or paid shipping.

If your package is lost or damaged during transit, please contact the shipping carrier directly to begin the claims process.


Lost or Damaged During Transit:
If your package is lost or damaged while in transit, the shipping carrier (USPS, UPS, or FedEx) is responsible for the shipment. Please file a claim directly with the carrier.


Marked as Delivered but Not Received:

If your tracking information shows your package as delivered but you have not received it, please contact the shipping carrier to report the issue and request an investigation.


Stolen Packages:

If a package is stolen after being delivered to a secure location, the recipient is responsible for the loss.

However, if the carrier delivered the package to an unauthorized location, you should contact the shipping carrier to initiate an investigation.


Missing Package:

If your package has not arrived within the expected delivery timeframe, you should:

  • Verify the tracking information.
  • Contact the shipping carrier to request a missing package investigation.
  • If the carrier determines the package is lost or damaged, you may file an insurance claim.

Please note that standard carrier insurance typically covers up to $100 per shipment.

Filing a Carrier Claim:

USPS: USPS Claims

UPS: UPS Claims

FedEx: File a Claim | FedEx

Tips to Help Prevent Package Theft:

To help protect your delivery, we recommend:

  • Enabling tracking notifications.
  • Requiring a signature upon delivery for high-value orders.
  • Purchasing Route Package Protection during checkout for additional coverage.
  • Filing a police report if you believe your package was stolen after delivery.