Shipping Policy

*News reports have shown a higher number of theft Claims with USPS & UPS. We highly reccomend purchasing additional insurance on packages.

Big Dog Tackle is not responsible for any products that are lost or damaged during shipping. We pack products in suitable packaging to ensure it is not damaged during shipping. We also use a traceable source (i.e. UPS, FedEx, USPS)

*WE HIGHLY RECOMMEND PURCHASING SHIPPING PROTECTION PROVIDED BY ROUTE. YOU WILL SEE THE ROUTE SHIPPING PROTECTION ESTIMATE AT CHECK OUT. Route is a shipping protection and package tracking service that helps protect online orders from damage, theft, and loss

Our Shipping Policy
We currently ship within the contiguous 48 states in the USA and cost for shipping is calculated in the shopping cart during your checkout process. Most orders over $200 will be granted FREE shipping. Fishing rods, gaffs, and oversized or bulky packages may be subjected and require additional charges.

Processing Time

Please allow 1-3 business days of processing time for all domestic and international orders. For orders that are placed before 12 PM during business days (Monday-Friday) will receive same day shipping. If for any reason, processing of your order will exceed 3 business days, customer service will notify you via email or phone provided on your order. 

Shipping Method

All orders will be shipped through USPS or UPS and will vary depending on the product dimensions and weight. Most delivery times, depending on your location, will take 2-5 business days. Oversized packages may take from 2-7 days to be delivered. USPS First Class and Priority Mail packages take 1-3 business days. Please be advised USPS and UPS do not guarantee delivery times or dates on packages being shipped. 

All items shipped will include tracking. You will be sent an email link with all your tracking information once we complete and process your order.

Shipping Cost

For domestic: orders over $200 will receive FREE shipping with exclusions of Rods and Rod Combos. No additional codes or coupons will be needed to receive FREE shipping.

Rods & Combos: There is a $25 Charge on all Rods & Combos for Oversize packaging & Extra Materials used to protect the item.

Paid Shipping & Free Shipping only come $100 of Shipping insurance provided by the Mailer (i.e. USPS, UPS, FEDEX) Claims would be filed by the recipient. To file a Claim you would need redirect to the Shippers website (i.e. USPS, UPS, FEDEX)

Local Pick-Up in store is a FREE service as well. 

We do not charge any shipping or handling with the purchase of our gift cards.

Shipping Insurance

Paid Shipping & Free Shipping only come $100 of Shipping insurance provided by the Mailer (i.e. USPS, UPS, FEDEX)

WE HIGHLEY RECCOMEND SELECTING

Route Shipping Insurance 

We want to offer our customers an extra layer of assurance, and we are happy to announce Route as an option for our customers to add to all their purchases.  Route is a shipping insurance company that offers shipping protection.  

Route Package Protection covers lost, stolen, and damaged items.  When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes.  Route does not pay custom/duty fees.  For a detailed breakdown of Route's official insurance policy, please reference their help center here.

What to do if your package was Damged, Lost, or Stolen.

We are Here to Help!

If you Purchased Route Shipping Protection Please Reach out to them they will handle all Claims.

Visit: https://claims.route.com/

If you DID NOT PURCHASE SHIPPING INSURANCE;

If a package is lost or damaged during transit, the delivery company is responsible for providing a reimbursement for their provided shipping insurance which only covers $100 insurance.Here are some steps you can take if your package is lost:

Package is lost during transit;

If a package is lost or damaged while being delivered by a third-party shipper, the Shipping service is responsible. Please file a claim with the shipper (i.e UPS, USPS, Fedex)

Package is marked as delivered but not received:

If a package is marked as delivered but not received, the Shipping Service is responsible (i.e UPS, USPS, Fedex). 

Package is stolen from the doorstep;

If the package was left in a safe place and stolen, the recipient is responsible. However, if the courier left the package somewhere unauthorized, the Shipping service is responsible. 

USPS/ UPS loses a package;

If a package is sent but doesn't arrive within the standard delivery time, the recipient can request a missing mail search investigation from USPS / UPS. If USPS/ UPS finds the package, it will be sent to the recipient. If USPS/ UPS determines the package was lost or damaged, the responsibility shifts to USPS/ UPS. The recipient can then file an insurance claim and request compensation from USPS/ UPS. Usually these claims only cover $100 Value of insurance

FIling a Claim with USPS: USPS Claims

Filing a Claim with UPS: UPS Claims

To help prevent package theft, recipients can:

Set up tracking notifications

Require an in-person signature for delivery

Purchase delivery insurance for high-value items

Here are some steps you can take if your package is lost:

Check the tracking number: 

If your package has tracking, you can check its status online. 

File a claim with the delivery service:

 If the package was lost or damaged by a third-party shipper or delivery service, you can file a claim with them. For example, you can: 

Report the theft to the police: 

If you think your package was stolen, you can file a police report.